I would like to know if there a way to have an alert tool and if that tool gives a warning it will automatically create a ticket on that specific warning to alert the personnel in Freshdesk or Freshservice is it possible to do?
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Is it possible to have an alerting tool in Freshdesk or Freshservice and creates a ticket.
+1Best answer by Daniel Söderlund
Vinnnn wrote:
I would like to know if there a way to have an alert tool and if that tool gives a warning it will automatically create a ticket on that specific warning to alert the personnel in Freshdesk or Freshservice is it possible to do?
Yes with Pro license and higher you have alert module in Freshservice.
Alert Management in Freshservice - An Overview : Freshservice
The alert tool need to be able to send a webhook to Freshservice it to work.
In Freshdesk you need to use API calls or e-mail from your monitoring tool to create tickets.
+14Vinnnn wrote:
I would like to know if there a way to have an alert tool and if that tool gives a warning it will automatically create a ticket on that specific warning to alert the personnel in Freshdesk or Freshservice is it possible to do?
Yes with Pro license and higher you have alert module in Freshservice.
Alert Management in Freshservice - An Overview : Freshservice
The alert tool need to be able to send a webhook to Freshservice it to work.
In Freshdesk you need to use API calls or e-mail from your monitoring tool to create tickets.
+1Daniel Söderlund wrote:
Vinnnn wrote:
I would like to know if there a way to have an alert tool and if that tool gives a warning it will automatically create a ticket on that specific warning to alert the personnel in Freshdesk or Freshservice is it possible to do?
Yes with Pro license and higher you have alert module in Freshservice.
Alert Management in Freshservice - An Overview : Freshservice
The alert tool need to be able to send a webhook to Freshservice it to work.
In Freshdesk you need to use API calls or e-mail from your monitoring tool to create tickets.
Can you give an option what API or a monitoring tool could I use ?
+14Vinnnn wrote:
Daniel Söderlund wrote:
Vinnnn wrote:
I would like to know if there a way to have an alert tool and if that tool gives a warning it will automatically create a ticket on that specific warning to alert the personnel in Freshdesk or Freshservice is it possible to do?
Yes with Pro license and higher you have alert module in Freshservice.
Alert Management in Freshservice - An Overview : Freshservice
The alert tool need to be able to send a webhook to Freshservice it to work.
In Freshdesk you need to use API calls or e-mail from your monitoring tool to create tickets.
Can you give an option what API or a monitoring tool could I use ?
If you look in the documentations you can see the ones that are pre sett and you can create your own webhook.
I have opinion on the tool you should use.
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