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Moving ticket to a different contact

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Is there an easy way to move a ticket (that has been created on the wrong contact) to the right contact. I can’t see an obvious way of doing it.

Best answer by Crocus_Benford

You can use the more option on the menu above the ticket to find “Edit Ticket Details”

 

 

You can change the ticket contact in the pop up window. 

(In case any functions are plan dependant, I’m on the Omni-Pro Plan)

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    Crocus_Benford
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    • Crocus_Benford
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    • January 31, 2025

    You can use the more option on the menu above the ticket to find “Edit Ticket Details”

     

     

    You can change the ticket contact in the pop up window. 

    (In case any functions are plan dependant, I’m on the Omni-Pro Plan)

    mahendarsingh
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    • mahendarsingh
      mahendarsingh
    mahendarsingh
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    • mahendarsinghCommunity Manager
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    • February 6, 2025

    Hi ​@Full Fibre Fanatic ,

    I hope you are doing well :)

    I understand that you want to modify the requester details if you have default agent role then you should be able to modify the requester email of the ticket.

    Feel free to respond to this thread for any queries :)

    Thank you

    Mahendar, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)

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