BUG REPORT - searched but haven’t seen this one mentioned.
Having Freddy as an ‘intelligent suggestion’ bot is great in theory, but we’re seeing where it’s suggesting Categories/Sub-Categories that don’t even exist, and it’s locking them in, which is creating confusion and errors. One such report I’ve received is below. In this case, Freddy is pulling in a Sub-Category from a DIFFERENT Category hierarchy and an Item from yet another Category hierarchy.
If there’s no Sub-Category and Freddy suggests one, there’s a roundabout way to actually get Freddy to allow us to update/save the ticket with the correct information.
This likely will result in my having to shut off the ‘Intelligent Suggestions’ feature altogether.
