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Question

How to show Planned released date in customer portal for Service Request/incident

  • September 28, 2021
  • 1 reply
  • 39 views
N
Apprentice

Hello All, 

 

Is there any way we can show to the planned released date for requested feature to the requestor in Portal ? 

thanks in advance. 

Neeraj 

   

    zachary.king
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    zachary.king
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    • zachary.king
    • Skilled Expert
    • 951 replies
    • September 29, 2021

    Hello @Neerajk, 

    Have you thought about using the “Announcements” feature in Freshservice?

    https://support.freshservice.com/support/solutions/articles/50000000437-how-do-i-share-updates-with-my-agents-and-end-users-when-i-need-to-let-everyone-know-of-something-im

    Hope this helps,

    Zach

    - Zach / ITOps Supervisor - ITSM

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