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First Response Due

  • February 8, 2022
  • 1 reply
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lavjoson
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Hi everyone, seeking for help. Would like to ask regarding the error I encountered in Analytics. I’m trying to display the First Response Violated in this widget, would like to know why these 2 items reflect and appears “0s” Thank you in advance! 

 

Best answer by Glavin Crasta

Hi @lavjoson , one reason could be that the ticket was responded outside the business hours and hence the 1st response time would ideally be 0 when SLA ticks in next day.

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    Glavin Crasta
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    • Glavin Crasta
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    • February 12, 2022

    Hi @lavjoson , one reason could be that the ticket was responded outside the business hours and hence the 1st response time would ideally be 0 when SLA ticks in next day.

    Glavin Crasta

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