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Reporting on a dependent field inside a Ticket Type section

jmoar
Apprentice
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I’m wondering whether it is possible to report on a dependent field, inside a ticket type section.

So at the moment, we have the default ticket field ‘Type’ with an ‘IT Support’ option. Selecting ‘IT Support’ displays the ‘System’ section, which contains a dependent field for all of our different systems, and then sub-categories of those systems, etc.

Is it possible to create a widget which would display ticket volume for each of those systems, and then let us drill down into the subcategories etc.? Has anyone had any luck with this?

zachary.king
manns
samlee2my
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samlee2my
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  • samlee2my
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  • March 29, 2022

I’m new to this system.  Does nesting the dependent field inside the ticket type work?

manns
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jmoar
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  • March 31, 2022

So this does work (turns out, I was being a tad impatient with Analytics not refreshing all the ticket fields immediately...) 

 

Setting ticket volume as the metric, and grouping by Type, you are then able to drill-down using all of your dependent fields. Neat!

manns
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emanuelevalerio
Community Debut

I tryed doing this in my reports, but it still show only the firts category of depandants fields :/ 

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