I would like to be able to keep track of unresolved tickets that have a lot of time spent, is there a way to sort unresolved tickets by most time logged? Thanks in advance!
Solved
Sort Tickets by Time Logged?
Best answer by Crocus_Benford
Hi,
If you use Average Handle Time from Agent Productivity (not the Time Los where you log Billable/non-billable hours) you can use Analytics to show tabular data.
A simple setup below.
+7Hi,
If you use Average Handle Time from Agent Productivity (not the Time Los where you log Billable/non-billable hours) you can use Analytics to show tabular data.
A simple setup below.
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