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FreshService Teams ServiceBot not allowing simple forms

G
Apprentice
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  • gmh
  • Apprentice
  • 1 reply

When we first installed the ServiceBot in Teams, it would allow users to enter data into forms from within Teams. Now it is forcing everything out to the Portal. I am well aware that this is expected for certain form types, but it happening for everything. Is anyone aware of a setting which might be causing it to default to always go to Portal?

 

Many thanks

 

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2 replies

J
Top Contributor
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  • jason.c
  • Top Contributor
  • 10 replies
  • July 6, 2022

Just started using the ServiceBot and noticed the same issue here too.  Is this a setting or has an update broken something though?

zachary.king
manns
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  • zachary.king
    zachary.king
  • manns
    manns
zachary.king
Skilled Expert
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  • zachary.king
  • Skilled Expert
  • 951 replies
  • July 6, 2022

@gmh Do you have any screenshots that you could share showing the original activity? And to clarify are you talking about when only “Requesters” interact with the service bot? Tagging @sanofar.allahpichai to see if she may have some insight on the intended actions ServiceBot should be taking.

- Zach / ITOps Supervisor - ITSM
manns
S
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  • manns
    manns
  • S
    Stefan.Roll

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