How to block answers to services email

Hi @jorn-morten.innselset 

Thank you for your swift answer. My guess was that « new ticket email notifications » where for INTERNAL (= towards agents) notifications, not towards sender.

I want the sender not to receive anything, neither when creating a new ticket, neither when we answer it.

Perhaps I could change the sender when ticket is raised? (I’ll check that)

I can’t find “Changing sender” as a possible action, unfortunately.

Hi @Jérôme de Lagausie .

As Jon suggested, you may use Skip new email notifications. It is not targeted to specific recipient. We actually use it for Requesters. Give it a try.

Sincerely,

Elvis.

Try is on progress!

Thank you for your answers, I’ll let you know if it’s conclusive!

J.

It works fine!

Thanks again.