Hi,
We have been using the built in Freshdesk out of office functionality for the best part of 18 months. We’ve had the following issue since the very start.
The Out of Office setting allows you to choose a start date and end date for the OOO period. However when the period ends, the agent availability should be automatically turned back on. This does not work, so an administrator or supervisor is having to remember to manually slide the agents availability back on when they come back into work.

Surely this is not correct? When I raised this about a year ago I was informed it was a known bug with no ETA for a fix.
Please can we have an update on this. It’s essential functionality for a helpdesk and makes the Out of office functionality useless.