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Question

Enterprise account for one agent

  • November 17, 2022
  • 2 replies
  • 33 views
Mahdi A.
Apprentice
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Hi,

 

Is there any possibility, for a team using Freshdesk, to purchase the “Entreprise” formula for only one agent and keep the others agents of the team on the freemium version ?

 

Thanks

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2 replies

jim.stephen
Community Debut
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  • jim.stephen
  • Community Debut
  • 100 replies
  • November 17, 2022

Hi @Mahdi A. 

 

Greetings from Freshworks Community! 

 

I understand that you would like to setup a different plan for only one Agent in Freshdesk, However, I am afraid that this it is not possible since Freshdesk plans are account based and not Agent based, so the plan which you sign up for will be applicable for the whole of your helpdesk and not just restricted to Agents. 

 

I hope this clarifies. 

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
Mahdi A.
Apprentice
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  • Mahdi A.
  • Author
  • Apprentice
  • 1 reply
  • November 18, 2022

Hi Jim,

 

Thanks for you quick answer.

Yes, this clarifies ! 🙂

 

Thanks again

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