Hello, is there a way to automate or prevent agents from resolving tickets until they click the "Fulfill Request" button on the service item?
Question
Automate the "Fulfill Request" button
+9
+14Hello,
You could add automation and using this https://api.freshservice.com/v2/#update_req_items_of_sr
Update the stage to 4
+9Hello, Im new to using API, can you guide or share with me how to use this code?
+14raymondcanilao wrote:
Hello, Im new to using API, can you guide or share with me how to use this code?
Hello,
I noticed this will only work if there are only one item on the ticket.
But you need to use the web request node and something like this.
The API_KEY can you find in your user profile. Recommend have a agent that is not used by someone and use it’s KEY. But you can start using your own.
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