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Question

Mail merge based on common words in different mails

  • April 6, 2023
  • 1 reply
  • 46 views
dams
Apprentice
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  • dams
  • Apprentice
  • 1 reply

Hi,

If there is a common word in two different mails, is there an automation for combining two or more mails?

Best regards.

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1 reply

aravind.sundararajan
Skilled Expert
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Hello @dams Thanks for posting this on the Freshworks Community!

 

We have a marketplace app that can be installed (free trial for 21 days) to automatically merge tickets with similar subject lines. Please try it out and let us know if that helps.

 

Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.

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