Hello,
We would like to give agents the ability to send or resend verification emails to contacts in Freshservice. We do not send activation emails automatically.
Administrators currently have the ability to send activation emails, but agents do not see the link to send activation emails. We would like to delegate that to agents in a specific role.
Is this currently possible?
TIA
+12Hi.
Answering your inquiry, unfortunately this is, currently, not possible.
And this is a so much needed feature.
Id suggest to submit the feature request, poat the link here so we could be aware of and vote, and even submit a case in order FreshWorks be aware of how many customers are needing this
It seems it is due to the design of the contacts being part of the nain portal site and not completely dependent on FreshService portal. In other words, this is a By Design limitation.
It definitely requiere some thinking and developing in order to achieve it with this current model.
Regards,
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