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Unable to update Custom App to Production

S
Contributor
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Hi,

I am unable to update the latest version of custom app to production environment.

No proper error is being displayed when I try to save the settings upon update. This same version has been deployed and tested successfully in sandbox.

Attached screenshot for reference.

 

    manns
    jordan456
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    • manns
      manns
    • jordan456
      jordan456
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    3 replies

    rajagopal.baladhandayutham
    Community Manager
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    Hi @shrikini 

    Could you please provide the freshservice domain as yourcompanyname.freshservice.com completely and check if the issue persists?

    Thanks

    Rajagopal || Freshworks Community
    alyssia.correa
    1 person likes this
    • alyssia.correa
      alyssia.correa
    S
    Contributor
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    • shrikini
    • Author
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    • 3 replies
    • October 16, 2023

    Hi Rajgopal,

    This is configured in that way so that for different environments (Sandbox/Prod) we pass only the domain name and not the entire URL.

    The URL is configured at the Requests.json something like this:

     

    S
    Contributor
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    • shrikini
    • Author
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    • 3 replies
    • October 16, 2023
    rajagopal.baladhandayutham wrote:

    Hi @shrikini 

    Could you please provide the freshservice domain as yourcompanyname.freshservice.com completely and check if the issue persists?

    Thanks

    This one still throws the error and issue persists.

    Reply


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