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Translations of Ticket Fields for several portals

  • February 15, 2021
  • 2 replies
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C
Apprentice
Hello,
 
For Freshdesk, we are trying to configure different portals for each own language (spanish, english, french and italian).
 
We were following the steps indicated here:
 
 

 

We import the modified yml file but no changes are made on the portal.

The main appearence on the portal is translated but not the ticket fields.
 
 
I attach you the fr.yml file with the translations we made (it’s the same result for the rest of the languages)
 
 
Anyone with the same problem?
 
 
 
Thanks and kind regards

Best answer by Keer

Hello @Cristina Roldan, I am sorry for not being able to get back to you sooner. 

 

Can you confirm if you added translations for the ticket fields as well? If so, it ideally should reflect: 

 

Can you check the file once as I see no file has been attached here. 

 

In case if this is right and you are still facing the issue, I’d suggest you to write to support@freshdesk.com so that we can help you further. 

 

Thank you, 

Keer, 

Freshdesk Community Team

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Keer
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  • Keer
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  • March 4, 2021

Hello @Cristina Roldan, I am sorry for not being able to get back to you sooner. 

 

Can you confirm if you added translations for the ticket fields as well? If so, it ideally should reflect: 

 

Can you check the file once as I see no file has been attached here. 

 

In case if this is right and you are still facing the issue, I’d suggest you to write to support@freshdesk.com so that we can help you further. 

 

Thank you, 

Keer, 

Freshdesk Community Team

Cheers, Keer, Freshworks Community Team
geebranz
  • geebranz
  • 141 replies
  • March 6, 2021

check other portals..

 

 

 

www.marriagecounselingsanantonio.com

 

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