I know this is simply and I have edited this before so am kicking myself that I cannot find it!!
Where do I change what is automatically added at the bottom of a ticket when an agent replies?
Currently it just says Foxguard team, but I want it to include the agents name as well.
Best answer by ScaledCX
It sounds like you’re looking for the signature settings which is found under each users profile from within the Agents section of the Admin settings. The other option is this may be configured under the email template settings for your “Agent Reply Template” with the following placeholder:
{{ticket.internal_agent.name}}
Hope this helps!
It sounds like you’re looking for the signature settings which is found under each users profile from within the Agents section of the Admin settings. The other option is this may be configured under the email template settings for your “Agent Reply Template” with the following placeholder:
{{ticket.internal_agent.name}}
Hope this helps!
+2Hi,
You can check two things here, one is Admin → Email notifications - > Reply template. You can add the placeholder agent name and company name
(OR)
at agent level, they can change the signature, you can do this from profile settings on top right corner
You can also use this app - https://support.freshdesk.com/en/support/solutions/articles/50000006010-how-to-add-signatures-based-on-groups-in-freshdesk-using-the-signature-management-plus-app-
Hope this helps!
Thanks all. I did find it in the end but as we don't assign tickets to each other, the automation doesn't work. Not to worry. Thanks for help everyone.
+4It sounds like you’re looking for the signature settings which is found under each users profile from within the Agents section of the Admin settings. The other option is this may be configured under the email template settings for your “Agent Reply Template” with the following placeholder:
{{ticket.internal_agent.name}}
Hope this helps!
Why is this not possible inside freshservice?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
