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Question

Non-Delivery emails creating new tickets

  • December 12, 2023
  • 1 reply
  • 40 views
JTAVOLARO
Skilled Expert
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Recently, I started getting incidents automatically generated when there is a non-delivery report.

Does anyone have a way to prevent this?

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1 reply

zachary.king
Skilled Expert
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  • zachary.king
  • Skilled Expert
  • 952 replies
  • December 18, 2023

Hello @JTAVOLARO can you capture the ticket and mark it as “Spam”? That should then feed any additional ones that follow suit to land in your spam ticket bucket.

Just a thought, hope it helps :)

- Zach / ITOps Supervisor - ITSM
JTAVOLARO
mbutler
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