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Status updates from Jira


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Hi, I have set up integration to Jira and the status mapping isn’t working properly. And also, the statuses to pick from in the setting is translated into local language. I hope someone has a solution for this :)

 

The yellow marked aren´t mapped. 

 

The Jira field in Freshservice is correct but the state is not

 

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2 replies

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  • Author
  • Apprentice
  • 1 reply
  • February 9, 2024

Found the solution..language setting for the user in Jira was wrong


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@Momeni Just saw this- glad you have it all figured out! Appreciate you posting updates here :) Have a great weekend.