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View Solution Folder

D
Apprentice
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How am I supposed to make an API call to view a list of subfolders? 


To view list of a Solution Folder you have to put in the category as a param…

/api/v2/solutions/folders?category_id={id}

Best answer by Sujitha Dhanaseelan

Greetings @Dcurt. Thanks for contacting Freshworks commnunity. 

 

I understand you want to view the list of subfolders associated with solutions. Would you please try to use the "list all subfolders in a folder" API to see if that resolves your query?


GET:  api/v2/solutions/folders/[folder_id]/subfolders

You can also refer to the below API document for your reference:
https://developers.freshdesk.com/api/#solutions

 

Let me know if this helps. 

 

Thank you.
Sujitha Dhanaseelan.
Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service.

 

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3 replies

Sujitha Dhanaseelan
Community Manager
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Greetings @Dcurt. Thanks for contacting Freshworks commnunity. 

 

I understand you want to view the list of subfolders associated with solutions. Would you please try to use the "list all subfolders in a folder" API to see if that resolves your query?


GET:  api/v2/solutions/folders/[folder_id]/subfolders

You can also refer to the below API document for your reference:
https://developers.freshdesk.com/api/#solutions

 

Let me know if this helps. 

 

Thank you.
Sujitha Dhanaseelan.
Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service.

 

D
Apprentice
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  • Dcurt
  • Author
  • Apprentice
  • 2 replies
  • August 5, 2024

Looks like I ended up in the wrong forum as I’m looking for FreshService. It baffles me there isn’t an endpoint built out for this. (well, there clearly is it’s just not available to the public)

F
Community Debut
  • frevdd
  • Community Debut
  • 3 replies
  • October 3, 2024
Dcurt wrote:

Looks like I ended up in the wrong forum as I’m looking for FreshService. It baffles me there isn’t an endpoint built out for this. (well, there clearly is it’s just not available to the public)

I was looking for the same with the FreshService API.  After seeing your message, I contacted support and their answer is that they need to develop it. They will forward it as a feature request to the product team, but the ETA depends on the actual demand for features of customers. 

Actually I’m scripting an offline copy of our freshservice knowledge base, which is a feature request I would prefer more, but via API may be quicker.

 

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