Loved this new customer story on UPenn! - https://www.freshworks.com/customers/stories/university-pennsylvania/
Great insight on how a renowned university is leveraging Freshservice for non traditional IT use cases. They processed 30,000 tickets in the first six months, have 50 service agents live, and support over 30 schools and departments with the platform! As someone from Philly, it’s always exciting to hear about local customers getting value out of Freshservice 🙌