Loved this new customer story on UPenn! - https://www.freshworks.com/customers/stories/university-pennsylvania/
Great insight on how a renowned university is leveraging Freshservice for non traditional IT use cases. They processed 30,000 tickets in the first six months, have 50 service agents live, and support over 30 schools and departments with the platform! As someone from Philly, it’s always exciting to hear about local customers getting value out of Freshservice 
It beautifully illustrates how UPenn's Division of Finance leveraged Freshservice to transform their financial support operations.
The implementation of BEN Helps has significantly streamlined processes, centralized support, and enhanced user experience across the university.
I appreciate the focus on efficient self-service and automation, which are crucial for both on-campus and remote users.
UPenn's success in processing 30,000 tickets in just six months is impressive and showcases the potential of innovative solutions in higher education finance management.
Online Universities in Pakistan should also consider adopting such advanced systems to enhance their financial operations and support services.
Kudos to Kristy Owen and her team for driving this digital transformation!
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