Question

Approval function missing "Content unavailable"

+14

Hello

I’m trying out some approval WFAs and noticed that the option/result for the approver are missing. -

It only say “Content unavailable”
I see the status of the approval and have the option to approve.

+16

Hi @daniel.soderlund I am experiencing the same thing. Do you have an example of what should be displayed where it says “Content Unavailable”?

- Zach / ITOps Supervisor - ITSM

+14

zachary.king wrote:

Hi @daniel.soderlund I am experiencing the same thing. Do you have an example of what should be displayed where it says “Content Unavailable”?

Should look like this

Solution consultant @ synerity.eu, A new error is always a sign of progress!

+16

Ahh so it contains the content of the approval email. Looks like a bug to me! Tag @sanofar.allahpichai maybe she can help.

- Zach / ITOps Supervisor - ITSM

@zachary.king @Daniel Söderlund I found that this happens when the Ticket Approval email notification is turned off:

Once that is turned on, approvals work properly!

4 replies