Hi All,

First-time poster, long-term member here. I’m looking for some insights from the brains trust.

I’m in the process of migrating a new business into our instance. However, the approval structure for this migration differs significantly from our historical efforts. We have approximately 1,800 different “clients,” each with various approvers responsible for them.

I already have a dynamically changing list of approvers and clients, and that list is being used as a custom object within all Service Requests (SRs). My challenge is figuring out the best way to issue approval emails to the respective teams without creating a mind-boggling workflow full of conditional factors or requiring manual input of named approvers.

Any suggestions or best practices would be greatly appreciated!