Bug yellow box in response? Not a note

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Bug yellow box in response? Not a note

Hey,

In some tickets we are experiencing our answer in a yellow box. After that all our answers are in a yellow box and the answer is no longer visible in the ticket when the client uses the portal. We are not using notes, just replying. It doesn’t happen all the time in all tickets.

Hope you can help.

Best regards, Manon

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