Hi in Service Desk is it possible to have the Category filed be required for creating the ticket but to have the sub categories as optional. We want staff to enter something in the Category filed but not have to go through the sub categories, our Agent can do that better.
I tried using business rules for forms to do this but it does not allow the condition Field to be the same as the action field.
+12Hi.
Yes, that’s a current limitation of Business Rules.
You could try to create a “mirror” field, and using One the business rules, set the values on the mirror field; and On a second Business Rule, use the Mirror field as a source to mandate/Not mandate the sub-fields.
I haven’t tested it. Just thought of it as someone else here on the community shared an idea about using a mirror field (which can be hidden of course using Business Rules).
Regards,
OK thanks I will try that and update on whether I could make it work.
Regards
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