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I have been racking my brain trying to find an answer to this as I feel there is one that I am not thinking about. I am wanting to set a very specific workflow to change requests for auditing purposes. 

 

Change request gets created. Then has to get approval from me (head of IT). Once approved it needs to be tested in dev environment and signed off on by one of the admins. Once it’s signed off on that it’s been tested completely in dev, it needs to get approved again by me. Then once that approval happens, it then gets pushed out to production and signed off again that it’s done by one of the admins. 

 

How in the world could I accomplish this?

You can create custom statuses and approvals in the Change Lifecycle.  Then use those statuses to build out the workflow.  For example, our flow is approval by reporting manager, then approval from InfoSec, then approval from CAB, then after execute change, approval from Change Manager for failed changes.  We created custom statuses that are called “Reporting Manager approval” and such and built that in the Change Lifecycle.  Then in WFA, built out the workflow for th approvals.

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