Hi,
so i created a new Status for Tasks, “Not Required” but i can't change the Closure Rule so that the Ticket can also be Resolved when the Status “Not Required” is set. Only if the Task Status is “closed”. I tried it with workflows, but there is no option to Automatically close the Task based on Status.
Kind regards,
Kevin
We certainly had this issue with Ticket Tasks when we were building out our environment and so decided early on to just not use Ticket Tasks until they were more developed, instead working with Child Tickets.
You can work around this by adding a Custom Dropdown Field that acts as the sort of ‘Official’ Task’s Status and tell the Workflow Automator to always set a Task to ‘Completed’ Status regardless:
Sadly there’s no Business Rules available for Tasks either so you might want to add another Custom Paragraph Field to Ticket Tasks whereby a Closure Note is to be added to ensure Agents add details of what issues they encountered when completing the Task
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