Hello @sheriseg are you using the freshservice onboarding module? If so, you can access the variables of the request form using the Onboarding placeholders found here.

If your onboarding request is just an individual service item then you can access the values here. Search for the service item title.

Hope this helps!

Hi Zach, these placeholders are only available for sending an email, but are not available for creating conditions in Freshservice

I’m sorry @sheriseg, I missed the part referencing only the conditional blocks. You are right, there are no Employee Onboarding module specific placeholders available in a standard conditional block, however if you change the block to use Expressions then you can access those placeholders. Hope that helps!