HI All,
We are having the Issue when an email is triggered outside of Freshservice to one of the connected mailboxes, where the FROM address is the same as one of the connected mailboxes the email will be picked up by Freshservice but a ticket WILL NOT be created. Is there a way for a ticket to be created when the email is received into Freshservice.
Thanks
Dani
Hi
This might be due to incorrect configuration of email forwarding, we have seen such similar cases in the past with few customers. Please log a ticket with the recent examples of emails which were not created as tickets and our team can help with checking the configuration.
Thanks
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