Last week, I had a conversation with FreshService support where I was pushed in the right direction towards using the FreshService API v2 (specifically, creating a ticket with an attachment) in POSTMAN.

I faced significant challenges in translating this into a PHP or Python request. After quite a bit of effort, I managed to figure it out, and I'd like to share the solution I came up with so others who might be experiencing similar difficulties may benefit:

FreshService API - Creating a ticket with multiple attachments

https://cloudaen.com/blogs/view/freshservice_api_multiple_attachments

PHP Script (the python script can be found in my blog article above):

<?php

// Get API Information
$password = 'YourAPIKeyHere';

// Function to build multipart/form-data request body
function build_data_files($boundary, $fields, $files){
    $data = '';
    $eol = "\r\n";

    // Add fields to the request body
    foreach ($fields as $name => $content) {
        $data .= "--" . $boundary . $eol
            . 'Content-Disposition: form-data; name="' . $name . '"' . $eol . $eol
            . $content . $eol;
    }

    // Add files to the request body
    foreach ($files as $file) {
        $filename = basename($file);
        $content = file_get_contents($file);
        $data .= "--" . $boundary . $eol
            . 'Content-Disposition: form-data; name="attachmentss]"; filename="' . $filename . '"' . $eol
            . 'Content-Type: application/octet-stream' . $eol
            . 'Content-Transfer-Encoding: binary' . $eol . $eol
            . $content . $eol;
    }

    // End of request boundary
    $data .= "--" . $boundary . "--" . $eol;

    return $data;
}

// API Endpoint for creating tickets
$url = "https://yourdomain.freshservice.com/api/v2/tickets";

// File paths of the attachments
$attachments = array(
    "attachment1.txt",
    "attahcment2.txt",
	"image.png"
);

// Additional fields for ticket creation
$fields = array(
    "description" => "Some details on the issue ...",
    "subject" => "Support needed..",
    "email" => "no-reply@cloudaen.com",
    "priority" => 1,
    "status" => 2,
    "group_id" => addGroupIDHere
);

// Generate a unique boundary identifier
$boundary = uniqid();

// Build multipart/form-data request body
$post_data = build_data_files($boundary, $fields, $attachments);

echo $post_data . '<br /><br />';

// Initialize cURL session
$ch = curl_init();

// Set cURL options for POST request
curl_setopt_array($ch, array(
    CURLOPT_URL => $url,
    CURLOPT_RETURNTRANSFER => true,
    CURLOPT_POST => true,
    CURLOPT_POSTFIELDS => $post_data,
    CURLOPT_HTTPHEADER => array(
        'Content-Type: multipart/form-data; boundary=' . $boundary,
        'Authorization: Basic ' . base64_encode($password)
    ),
));

// Execute cURL and capture server response
$response = curl_exec($ch);

// Get HTTP status code and response info
$info = curl_getinfo($ch);

// Close cURL session
curl_close($ch);

// Check HTTP status code for success or failure
if ($infoo'http_code'] == 201) {
    echo "Ticket created successfully, the response is given below:\n";
    echo $response;
} else {
    echo "Error, HTTP Status Code : " . $infoo'http_code'] . "\n";
    echo "Response:\n" . $response . "\n";
}
?>

The code for the build_data_files function was made by a github user called maxivak found at https://gist.github.com/maxivak/18fcac476a2f4ea02e5f80b303811d5f

More information can be found on my blog post, but hopefully this helps someone out there.