Get attachment (PDF e.g) from a SR ticket and Create INC ticket from that SR ticket including the attachment

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Get attachment (PDF e.g) from a SR ticket and Create INC ticket from that SR ticket including the attachment

Hi,
Is this possible in Freshservice?

Page 1 / 1

@Douglas.segerpalm Currently, this is not feasible to parse the attachment and create an INC from the SR ticket. However, you can create an INC and then use APIs to add a note/description to the created INC with details from the SR ticket.

Janani Prasanthini || Freshworks Community

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