Hi everyone,

I have been looking to get familiar with FreshService tickets and it’s been a trouble trying to understand how ‘Sub-Category’ and even ‘Category’ works. 

After reading and checking here and there, my understanding was this would be controlled by ‘Service Catalog’ so I went to Admin → Service Catalog → ‘Enterprise’ category then created an item there (Published, not draft)

However, even after I’ve done that, I see the new item I created is not showing in Sub-Category… 

Could you please enlighten me this situation? I waited several mins and refreshed the page but it hasn’t shown up yet…