Often in the course of working an incident, another issue will come up that is related but not directly associated to the issue you’re working. In my most recent example, a client/server application stopped working for all users because we changed the licenses. The act of swapping out the licenses caused some short-lived disruption that was easily resolved. However one user stopped being able to access a certain element of the application. All the other parts of the app work for them, and this particular item works for other users. So something needs to be investigated further. This is naturally a new incident. 

The issue I have is that FreshService only allows linking tickets in a Parent Child relationship. We don’t use problems as a tool because we’re just not large enough of a department to require that level of system. How can I associate these 2 incidents as related but not having a parent/child relationship.