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Issue Integrating FreshService ITSM with Microsoft Sentinel via Logic App

  • December 12, 2024
  • 0 replies
  • 50 views

bishaldas
Apprentice

Hi all,

I'm working on integrating FreshService ITSM with Microsoft Sentinel using Logic Apps, but I've encountered an issue. When I attempt to run the integration, the workflow doesn't execute successfully.

FreshService API has a custom field called it_vertical, and when I try to add this field to the request, I receive the following error message:

{

"description": "Validation failed",

"errors":

      [ {

          "field": "it_vertical",

          "message": "Unexpected/invalid field in request",

          "code": "invalid_field"

      } ]

}

 

I’ve tried multiple times, even changing the field name, but I’m still getting the same error.

Has anyone faced a similar issue or can provide guidance on how to resolve this? Any help would be much appreciated!

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