Hi
On some Service Request tickets we add a number of Tasks.
Once the Tasks are created, I would like to send the requester a summary of all the tasks created in a reply in the ticket including details of task such as task number, assigned to etc.
Can this be done using a Canned Response or a Scenario Automation?
I would like to send the requester a summary of all tasks created rather than a message for each one.
Thanks
