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Question

Load user details in request form

  • 20 December 2023
  • 2 replies
  • 42 views
R
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Is it possible to load user details, preferably by selecting from a drop down that is linked to the All Users source, into fields of a service request?

 

Example: When requesting a specific software, I would like the requester to select a user from the drop down and load (display) information like department, location and reporting manager to that requester

 

Thanks!

2 replies

zachary.king
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Hello @RodS I am not familiar with a way to do this with the current functionality. This is a fantastic idea though. I have been asking for the ability to customize and build custom applications for the support portal for awhile. They have brought some of that functionality into the Freshdesk support portal but it has not made its way to Freshservice yet.

I’d suggest raising a new Idea here so that we can upvote it.

- Zach / ITSM Solutions Engineer
R
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Thanks for confirming it.  I created a new idea: Load object values based on drop down selection in forms | Freshworks Community

 

Cheers,

 

Rod

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