Hi.

If I got it right, you need to read a value that is stored in an asset. And you need to show that value anywhere in the ticket.

I guess this could be accomplished by a few Web Requests to the API, as well as with JSON Parser, and maybe, either creating a custom field in the ticket to store that data, or add it as a Private Note maybe ?

Can a user add several assets at once ? That could be something else though.

Not sure if this can be of any help.

Regards,

@eeha0120 : Sorry for not being clear enough.
We have an asset. This asset is located on an address (location).
When I open the asset record I see a lot of information.
But I only see the ‘identifier’ (Name) of the location. I see no attributes, no street, no postal code, no city of that location. I can not open the location from that record field.
I need to be an admin to go to settings and view all attributes of that location.
How should I know where that asset is located.

I need to see all attributes of this location!! 
How should I send a technician out to a location I only know the name off. 

Did anyone ever answer this question? I have the exact same issue. My agents need to be able to see the properties of the location (address) so they know where to ship replacement devices or whatever.

I think you need a app for this. To show it in the sidebar. 

You could have a dropdown field with the source. When a agent select the correct location and update the ticket a workflow using web request get the data and adds it as a note. Not the best workaround.  What @eeha0120 started.