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Question

Need help with trigger webhook to update requester's email

  • September 27, 2024
  • 1 reply
  • 50 views
W
Apprentice

Hi,

I created a workflow to update the requester’s email when ticket is raised and ticket subject contains a certain words. The execution log showed it was executed successfully but the requester’s email didn’t get updated.

 

When I test with the “Test Webhook”, it’s working. However, it’s failed when ticket is raised and called this workflow.

 

Request Type: PUT

 

 

 

 

 

 

 

Any ideas?

 

Thanks,

WT

 

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1 reply

Daniel Söderlund
Skilled Expert
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wtant wrote:

Hi,

I created a workflow to update the requester’s email when ticket is raised and ticket subject contains a certain words. The execution log showed it was executed successfully but the requester’s email didn’t get updated.

 

When I test with the “Test Webhook”, it’s working. However, it’s failed when ticket is raised and called this workflow.

 

Request Type: PUT

 

 

 

 

 

 

 

Any ideas?

 

Thanks,

WT

 

Use the Web request node, then you get better logging. 
Start there. 

I can’t see the endpoint you are using. 

Solution consultant @ synerity.eu, A new error is always a sign of progress!

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