New to FreshService, so apologies if this has been answered elsewhere, but I cannot find it.
We have a set of Service requests that need to include a choice for the requestor to pick, to effectively sub-categorise the ticket. Each of the SRs will have different choices (52 total choices across 13 tickets). The team dealing with these tickets needs to be able to see the choice that the requestor has made on their group Ticket page so they can filter by them - they work on different subcategories throughout the week, as the process for each type is different.
We’ve set up with a custom field that has the dropdown option for requesters to pick from. But can’t work out how to see this choice in the ticket page or in reports
I’ve tried a Web Request https://ourdomain.freshservice.com/api/v2/tickets/{{ticket.id_numeric}} but can’t see how to adapt this to return anything from custom fields, that could be written back to the ticket
Can anyone help or steer me the right way?
