Recently I did an API call for the requested items of a service request: https://api.freshservice.com/#view_req_items_of_sr
In the past it looked like this:
{
"requested_items": [
{
"custom_fields": {
"request_type": "xxxx",
"name_new_employee": "xxxx",
"location_new_employee": xxxx,
"manger_new_employee": xxxx,
"date_of_entry_new_employee": "xxxx",
"comment_new_employee": "xxxx",
"select_your_old_computer": null,
"what_should_happen_with_the_old_device": null,
"manager_replace_device": null,
"comment_replace_device": null
},
"id": xxxx,
"created_at": "xxxx",
"updated_at": "xxxx",
"quantity": 1,
"stage": 1,
"loaned": false,
"cost_per_request": 0,
"remarks": null,
"delivery_time": null,
"is_parent": true,
"service_item_id": xxxx
}
]
}If I do the same request today it looks like this (there have been added some fields form our side - ignore that fact):
{
"requested_items": [
{
"custom_fields": {
"request_type": "xxxx",
"name_new_employee": "xxxx",
"location_new_employee": xxxx,
"job_family_new_employee": xxxx,
"justification": "xxxx",
"manager_new_employee": xxxx,
"date_of_entry_new_employee": "xxxx",
"comment_new_employee": "xxxx",
"select_your_old_computer": null,
"what_should_happen_with_the_old_device": null,
"manager_replace_device": null,
"comment_replace_device": null
},
"custom_dropdown_tags": [],
"custom_boolean_tags": [],
"ff_single_line_tf": [
"xxxx",
"xxxx"
],
"custom_paragraphs": [
"xxxx",
"xxxx"
],
"quantity": 1,
"remarks": null,
"updated_at": "xxxx",
"stage": 1,
"loaned": false,
"cost_per_request": xxxx,
"custom_multi_select_dropdown_tags": [],
"custom_multi_select_dropdowns": [],
"id": xxxx,
"created_at": "xxxx",
"delivery_time": null,
"is_parent": true,
"service_item_id": xxxx,
"service_item_name": "xxxx",
"attachments": [],
"cloud_files": []
}
]
}As you can see FreshService introduced new attributes like:
custom_dropdown_tags
custom_boolean_tags
custom_paragraphs
ff_single_line_tf
custom_multi_select_dropdown_tags
custom_multi_select_dropdowns
cloud_files
Do you know what all these fields are and where they are documented?
