We have a few Service Item bundles that collect a lot of data, and the additional items are separate child tickets that track work related to processing/validating the parent ticket. We would very much like to copy all visible fields from the Service Item in the parent as a note to all the children. I initially thought that I could use an Expression in an automator that processes the parent ticket to use the trim function to store data from the all visible fields placeholder, which I would then place into a subsequent action as a note to associated child tickets. However, when I test it out, in the Activities I see that the expression step fails. Any ideas how I can achieve this? The form has a LOT of fields and conditions so as it is on the parent ticket I add a note of just the visible fields because it’s much easier for the agents to read than the reading the Service Item.
Best answer by eeha0120
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