receiving duplicate email notifications of incident creation

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23 hours ago

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Using Freshservice
Ticket & Workflow Management
receiving duplicate email notifications of incident creation

when an incident is opened, i am receiving 2 emails that are exactly the same at the same time. I am in a regular Agent group and an Escalated group. Could it because i am in 2 groups?

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We are having the same issue. Just started about a week ago.

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