Hi all,
I was curious to see how everyone was hand,ling their risk register and keeping a log of all risks and associated tickets related to a risk.
For example, a risk is known and you want to get this signed off by the risk team or associated team and keep a register of all IT risks.
ie Risk: MFA not enabled for a user group.
Description: blah blah MFA is used as a security measure. Request has been submitted to revoke this.
Approval: Accept Risk, Decline risk and enforce best practice.
+4
We’re tracking security incidents in Freshservice, so it’d be natural to track risks in the same place too. However, the lack of flexibility with the dashboard, widget limits, positioning, colouring, labelling, ability to control columns per list view, etc, has made me consider looking at open source solutions.
Can I ask how\where you're using FreshService as a risk register?
Is there a module?
A third-party plugin?
Did you do it yourself?
I want to track mine separate to incidents with their own ref numbers e.g. RSK-001, RSK-002 etc
+4
I have looked at some other solutions but concluded it’d be easier to keep them in the service desk (we will be reviewing Freshservice vs alternatives this year due to some account management issues).
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