Setting a Workspace on raise a ticket option

@Dani  If you want to hide “My Team” compleatly, this can be done with a business rule. 

I made an example. In my envireonment my “My Team” workspace is called IT. In the example below I am hiding IT along with two other workspaces from all requestors so they will only see the HR workspace (I don’t ahve a finance workspace). I chose to do this for all users in Portland, but you can have no condition at all if you want to do this for all requestors. 

Good luck with your task. 

-Tony

Hi Everyone,

For our customers we often created specific cards on the portal home page. Each card will hyperlink to a specific workspace id, which reflects the value from the mentioned dropdown menu.

The ids can be found when you open a specific workspace from Admin and copy the ID from the address bar==> “https://domain.freshservice.com/ws/2/admin/home” ==> workspace id value is 2 in this example.

The hyperlink of the custom card could then be something like "https://domain.freshservice.com/support/tickets/new?workspace_id=2”

In the end we can hide the “issue related to” field on the incident form.

@Dani 

On the other side, we can use a Javascript to preselect a workspace on page load (topic starter question)

The script below is made for v2 of the portal, which included the new user interface (no code version).

Add the script to the “New ticket” section in the portal, below the existing code. In this example workspace id = 7 is used, including single codes:

<script>
    setTimeout(function() {
        jQuery("[name='helpdesk_ticket[workspace_id]']").val('7')[0].dispatchEvent(new Event('change'));
    }, 500)
</script>

Let me know if that's working for you.

Kind regards,

Rutger Bockholts

Freshworks