We’ve just rolled out Freshservice and people have noticed that dashboards and ticket lists do not autoupdate. Is this the expected behaviour? Do agents really have to sit there hitting refresh like they are trying to get Taylor Swift tickets?
Should the Agent UI auto-refresh? Seems like it should but its not
Userlevel 4
+6
- Community Manager
- 156 replies
-
4 July 2024
Hi
The ticket list view should get auto populated when there is an update or new ticket created, if you feel this isn’t happening on your instance, we might have to check this further for your account. Please reach out to our support team if your agents are still facing issues on this.
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