Hi,

please excuse if this has already been asked - I am new to Freshservice and we are a very small team in IT, although expect to grow.

I am confused about the workflow for auctioning problems over incidents and would like a single view for all outstanding issues that we need to solve, together with a calendar view of all due dates.  I have searched but not obviously found an answer - anyone able to help steer me in the right direction either for functionality of workflow