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Hi All

Is there a way of creating continuous reminders in tasks to the assignee until the task status is changed to complete, after the Due Date?

Thanks

Hi.

You could create a Scheduled Workflow for Tasks.

As Due Date is currently not a directly available field within Workflows, you may need to use API calls in order to get it:

Service Desk API for Developers | Freshservice

Then, compare the Due Date got from API with the current date (with standard condition of Not Completed), and if Due Date is grater than current system date, then send an email to Assigned Agent.

 

Hope this helps.

 

Regards,

Thank you.

Or we could user the Planned Start Date as the Due Date as that field available in Workflows?

Thank you.

Or we could user the Planned Start Date as the Due Date?

Hi.

As a matter of fact, yes, you could. You would only need to properly maintain the Planned Start Date field (or Planned End Date, whichever you define) with the Due Date value.

 

Regards,

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