Hi Team,
I’m new to freshworks.
I need help to create Workflow for below requirement.
Scenario: When Requesters with specific email addresses create an email ticket, the ticket should be assigned to a particular group, trigger email and autofill specific fields on ticket.
Requirement 8:
Create a workflow to assign email tickets to PLC BA group when ticket is created with the following email IDs : jyotimalhotra2816@gmail.com, jyotimalhotra283@gmail.com
For these requesters, the default notification triggered during email creation should not be triggered. A new notification should be triggered to the two requesters from the workflow with following content :
"Dear Requester.
Your ticket reference no for PLC BA is ticket iD
Subject:
Created Date:
Your request will be processed & confirmed, within the CG working hours of 9.30 AM- 6.30 PM Monday - Friday.
Thanks & Regards,
PLC Helpdesk"
C-sat should be set as NA for tickets assigned to this group.
Thanks
JM
