We are having an issue where if an email is sent to one of the departments in Freshservice but also cc’s in another department in a seperate workspace neither ticket reaches either department?
I am presuming this is due to the ‘email message ID’ being the same and Freshservice seeing that it’s already in the system….
But ideally need this to not happen!
+14We are having an issue where if an email is sent to one of the departments in Freshservice but also cc’s in another department in a seperate workspace neither ticket reaches either department?
I am presuming this is due to the ‘email message ID’ being the same and Freshservice seeing that it’s already in the system….
But ideally need this to not happen!
Should create one ticket at least. I recommend contacting the support@freshservice.com
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