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Question

Tickets not sorting by Last Modified properly?

  • January 11, 2025
  • 9 replies
  • 163 views
R
Contributor
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Is anyone else recently experiencing an issue where their tickets view when sorted by “Last Modified Date” are not showing the most recent tickets at the top randomly? Some tickets are being updated by a customer reply or ticket note, and the date is updated, but then they are still down in the grid below tickets that weren’t modified as recently as them, messing up the sort order.

 

Have a ticket open on this awaiting reply but it’s really messing up the ticket view of looking for the tickets with recent replies on them so wanted to see if anyone else was also having this, maybe for the past 5-6 days?

    zachary.king
    M
    2 people like this
    • zachary.king
      zachary.king
    • M
      Maxime Moreau
    Did this topic help you find an answer to your question?

    9 replies

    nlibassi
    Community Debut
    • nlibassi
    • Community Debut
    • 1 reply
    • January 14, 2025

    Yes, we’re having the exact same problem - noticed it for the first time Jan 13, 2025

    C
    Community Debut
    • chris_kk
    • Community Debut
    • 2 replies
    • January 15, 2025

    Yes same.. some tickets are quite randomly showing up in the wrong order.. one is nearly a month wrong, when sorted by last modified date, even though the last modified date itself is correct.

    C
    Community Debut
    • chris_kk
    • Community Debut
    • 2 replies
    • January 15, 2025

    We’ve made no changes to our settings etc, but the fact that more than one person is experiencing this suggests it’s not a setting issue but a platform issue.

    R
    Contributor
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    • russell_16303
    • Author
    • Contributor
    • 4 replies
    • January 18, 2025

    For anyone who hasn’t opened a ticket, we opened one on Jan 10 and on Jan 15 have confirmation that the development team identified the issue and is working on a fix, though I don’t have an ETA yet.

    J
    TeamBlanchard
    2 people like this
    • J
      jonathan.allison
    • TeamBlanchard
      TeamBlanchard
    S
    Community Debut
    • samehadaku
    • Community Debut
    • 1 reply
    • January 18, 2025

    The issue may be due to incorrect date formatting or time zone inconsistencies when sorting tickets by "Last Modified." Ensure that the timestamps are parsed and compared correctly to sort tickets in the desired order. https://samehadaku.onl/ .Thanks.

    panamaCompany
    Community Debut
    • panamaCompany
    • Community Debut
    • 2 replies
    • January 24, 2025

    Yes, we’re having the exact same problem - noticed it for the first time Jan 13, 2025 on my site

    TeamBlanchard
    Community Debut
    • TeamBlanchard
    • Community Debut
    • 1 reply
    • January 24, 2025

    We are having the same issue as well.  Looks like the change from “Last Modified” to “Last Modified Date” 

    pedromacieira
    Community Debut

    I’ve noticed that when we add a note to a ticket, it will update the last modified time stamp on the ticket BUT it won’t sort the ticket up the list if you have it sorted by Last modified.

    ChrisF
    Apprentice
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    • ChrisF
    • Apprentice
    • 1 reply
    • March 26, 2025

    We are also seeing the same issue. It used to move a ticket to the top when a Private Note is added but it no longer does this.

    Reply


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